Frequently Asked Questions

In an effort to provide you with the most satisfactory online shopping experience, we have put together our most Frequently Asked Questions.
If you cannot find here the answer to your question please contact us directly.

  • About Us
  • Who is G.C Manufacturing Jewellery? What makes you different?

    No two people are exactly alike, and we believe Diamond Engagement Rings & Wedding Bands should be the same. By combining the craftsmanship of fine rings with the ability to customize, we work with you to create one of a kind pieces that tell your story. Being a small local company limit the quantity of rings produced each every months, so we can devote more time to the individual order following step by step every manufacturing process.

  • When did G.C Manufacturing Jewellery launch?

    G.C Manufacturing Jewellery was launched in January 2013 as part of a rebrand of thediamondring.co.za

  • Are you open on weekends and public holidays?

    Yes. To ensure our customers receive the best possible service, our new opening hours are:

    • Monday to Friday: 7am - 4pm
    • Saturday: 9;30am - 12;30pm
    • Sunday: Open only by appointment.

    We also open on public holiday from: 9;30 till 12;30

  • General
  • When you say every piece is customizable, what do you mean?

    Once you find a ring design you like, you can customize it with your diamond size and metals of choice. We don’t begin crafting until a piece until you place your order.

  • Do you have stores?

    Our rings are sold online. However, our work-shop is located at: BENMORE GARDENS SHOPPING CENTRE in Sandton and we are available from Monday to Saturday to answer any questions you may have. Come and visit us in our work-shop to discuss directly about your order.

  • Where is your rings made?

    All of our rings are handcrafted in our work-shop.

  • Can I commission a custom design?

    At this time, our order volume is too high to accept commissions for from scratch custom designs. If you are unable to find a ring you absolutely love, give us a call at: 0027 11 3267919 or email us your design at: admin@thediamondring.co.za so we can assist you.

  • Do you ship to countries other than South Africa?

    We offer a delivery service:

    Delivery service for customers within the South Africa Borders  is TOTALLY FREE.

    Orders received from outside the borders of South Africa will be billed accordingly.
    Once you complete your purchase please contact us for shipping details.

  • What if there is an issue with my purchase?

    G.C Manufacturing Jewellery offers a Lifetime Warranty on every purchase. If there are any problems with the quality of your ring, we'll repair it free of charge. If you damage a piece, we are happy to repair it for a reasonable fee.

  • Do you include insurance appraisals with purchases?

    We include a complimentary insurance appraisal with all Diamond Engagement Rings & Wedding Bands.

  • I like a ring on your website can you make small change for me?

    Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the center diamond shape, the finish, the precious metal.

  • How do your prices compare to other internet retailers?

    Our prices are lower than on the other online stores. As you are purchasing directly from the main source we are able to pass the savings directly to you by eliminating all the traditional layers of wholesalers and retailers in the supply chain.

  • Are there any hidden charges?

    All the prices you see are final.

  • Do you have a retail outlet?

    No, we don't have a retail outlet.

  • Can I view the ring before I buy?

    G.C Manufacturing Jewellery does not have a retail shop in order to keep overhead to a minimum. This guarantees the best possible price in the all South Africa. All our rings are custom made to customer specifications. Therefore it is very expensive and also very risky to keep so many models for sampling.

  • How long does it take for someone to get back to me when I submit a request?

    If you submit your request during office hours (7am - 4pm Monday to Friday, and 9;30am - 12;30pm on weekends) you should receive a response within an hour from your request. If you submit your request outside office hours, one of our engagement ring and diamond experts will get in touch with you as early as possible the next morning.

  • How accurate are the proportions of the rings in the images?

    The proportions are determined by the measurements of the main diamond. All rings are pictured with a particular main diamond size, so the proportions may vary in the case of a diamond is smaller or bigger than the one pictured. The model however will be exactly the same of ring pictured and is not affected if the measure of the main diamond change.

  • Do you have a LAYAWAY POLICY?

    Indeed! We are happy to reserve rings on layaway. Put 20% down on the item of your choice and you can receive the item as soon as you've completed the payment.

  • How the Free Engraving works?

    Your Free Engraving Text will be attached to your Invoice Number. We accept a maximum of 20 characters per ring. You can only use symbols such as: Heart or Infinity.
    Engravings will be completed in “Script or Block” font.

  • All rings can be engraved for free?

    Many, but not all, of G.C Manufacturing Jewellery’s designs can be engraved. The engraving depends on the width of the ring. If you are interested in a particular ring and you would like to know if we can make the engraving please contact us at: admin@thediamondring.co.za and write us with the name of the ring. The engraving is a FREE SERVICE.

  • Are all rings provided with CAD design?

    Not all. Some of the wedding bands does not require CAD design and will be produced directly by hand.

  • Diamond and Alloy
  • What are the other metals in your alloys?

    G.C Manufacturing Jewellery uses industry standard alloys in all of our precious metals. 9K gold is 37.5% 14K gold is 58.5% gold and 18K gold is 75% gold. The composition of the remaining alloy varies, but yellow gold is most commonly blended with silver, copper, and zinc. Rose gold has a greater proportion of copper to give it a rosy hue. G.C Manufacturing Jewellery's white gold is alloyed with palladium ONLY (along with fine silver) and plated with rhodium to brighten the white color. Platinum and palladium are both 95% pure and hypoallergenic. For both platinum and palladium, the 5% alloy is composed of other platinum group metals, ruthenium or iridium or a combination of the two, which varies from design to design. To learn more, visit our How To Choose Your Ring.

  • Can I get a grading certificate for my diamond?

    Diamonds of all our Rings are of high quality selections. Colors Range varies from G to J and Clarity varies from VS to SI. All the Diamonds from 0,30 cts have a South African Certification: GIA. DIA. EGL. IDL. We want our customers to have confidence that we are using our best efforts to both bar conflict Diamonds from our inventory and sell Diamonds and Diamond Jewellery that are “CONFLICT FREE

  • Can I buy a ring without the diamond?

    At this time, we only sell finished rings.

  • Are your metals ethically sourced and environmentally friendly?

    We do our best to utilize only recycled precious metals. If you choose platinum, palladium, or gold, we can ensure your rings will be a minimum of 95% recycled in origin. Though our gold is recycled, we can't guarantee the other metals in our gold alloys, like copper, are recycled. We continue to work with our suppliers toward a future of 100% traceable precious metals.

  • What's the final price on your diamonds?

    Prices of all the rings are included of main diamond. G.C Manufacturing Jewellery adheres to an honest an real pricing system and does not offer false discounts or negotiation on our diamond prices. We deal ethically and are confident that we offer the lowest prices for superior quality diamonds without hidden extras.

  • I can't see the exact carat, color and clarity of diamond I want. Can I choose my own diamond?

    Yes. Should you not see exactly what you are looking for please Contact Us as we are able to source loose diamonds to specific requirements at very competitive prices.

  • Warranty and Repairs
  • Do you have a warranty on your rings?

    Yes. All of our rings comes with Lifetime Warranty. Please note the warranty is void if another jewellers resizes or modifies the piece.

  • Can I take a ring to my local jewellers to have it resized?

    We don’t recommend it. Any modifications made to your original piece by jewellers other than G.C Manufacturing Jewellery will void your warranty.

  • Do you carry out jewellery repairs?

    We are able to repair any items of jewellery. Please Contact Us to discuss your requirements and we will be able to give you a quote for the repair costs.

  • Payment and Refund
  • What forms of payment do you accept?

    Currently, we accept MasterCard, Visa, EFT. We also accept Direct Bank Deposit this is the traditional way of making payment where you will need to visit your closest FNB Branch. The bank deposit slip will then have to be completed with correct order amount and your full name and invoice number as reference. You can deposit in this way cash or a cheque.
    However for cheques there will be a clearance period of up to seven business days.

  • Can i return the ring and get a refund?

    Due to the nature of our business and the fact that all designs are crafted to order and according to your requested specifications, purchased items cannot be returned and money cannot be refunded. Section 20 of the Consumer Protection Act (Act No. 68 of 2008) provides for special circumstances under which goods cannot be returned. These circumstances apply to hand-made and customized goods such as tailored clothing, custom-cut curtains or carpets, personalized gadgets, or jewellery made to order, for more details about this policy please read Terms & Conditions.

  • Privacy and Security
  • Is it safe to buy online?

    Yes. G.C Manufacturing Jewellery delivers a 100% secure shopping experience. We will never pass, transfer nor sell any of your information to any third party companies. Also for your security and peace of mind we do not keep any record of your credit card details and security information. For more information on the security of our site please read our Privacy Policy.