GC Manufacturing Jewellery (Pty) Ltd stands behind its products.
Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product.
This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
GC Manufacturing Jewellery (Pty) Ltd will not be held responsible for lost of the main diamond.
We recommend having your diamond ring cleaned and inspected every twelve months or if it undergoes any potential trauma.
Inspections may help prevent the loss of a stone and extend the life of your ring.
This cleaning and inspection service is free of charge.
The foregoing manufacturer warranty and complimentary services are available only to the person who purchased the covered product from GC Manufacturing Jewellery (Pty) Ltd.
Maintenance, repair, sizing or other service performed by someone other than GC Manufacturing Jewellery (Pty) Ltd will void your manufacturer warranty.
Due to the nature of our business and the fact that all designs are crafted to order and according to your requested specifications, purchased items cannot be returned and money cannot be refunded. Section 20 of the Consumer Protection Act (Act No. 68 of 2008) provides for special circumstances under which goods cannot be returned. These circumstances apply to hand-made and customized goods such as tailored clothing, custom-cut curtains or carpets, personalized gadgets, or jewellery made to order, for more details about this policy please read Terms & Conditions.
While your item cannot be returned for the refund we will do our best to accommodate your modification or repair and in accordance with our warranty.
Inquiries concerning this warranty should be directed via email to: firstname.lastname@example.org
Important: Please note that to keep the lifetime warranty active as well as the free cleaning and inspection service, every ring need to be booked in every 12 months.